A calming, fragrance free cleanser with feverfew, that gently cleanses skin and helps to reduce redness
* Ingredients subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please refer to product packaging.
We provide free worldwide shipping on eligible orders.
You will receive your order through DHL, FedEx or Hong Kong Post. We may opt to use different shipping providers, to improve your experience. The average shipping duration is 5-10 business days to the EU and US markets, such as Germany, France, Netherlands and Switzerland.
All duties paid. No hold up in customs. In July 2021, the EU ended the €22 import VAT exemption threshold for goods entering into the EU from outside the EU. Minou & Lily is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.
You can return new, unopened goods. We require a return request within 2 weeks after you received your goods.
Please refer to our detailed policies for more information.
Where do you ship from?
We ship all products from Hong Kong.
How can I pay for my order?
We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future.
When will I receive my order?
The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination.
Do I have to pay taxes?
You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you.
Do you sell genuine products?
Yes. We only source from trusted sources and if possible source directly from the manufacturer.
Can I return my order?
Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.
While we strive to ensure the accuracy of our product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by Minou & Lily.